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Helping suppliers understand their licence and compliance obligations through the lens of the customer journey, as well any additional requirements under different policy and regulatory schemes.

Regulatory Framework

Domestic Supply Activities

Non-Domestic Supply Activities


Key Workstreams



Energy Supplier Compliance Updates

Portal Update
Q423 Summary
The Compliance Portal has been updated to reflect regulatory changes between 1 November 2023 and 31 January 2024.

Ofgem confirms changes to the CSS
This alert covers Ofgem’s decision on changes to the CSS, including a change in threshold, amendments to the CSS template, and the necessary licence changes.