Helping suppliers understand their licence and compliance obligations through the lens of the customer journey, as well any additional requirements under different policy and regulatory schemes.
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Energy Supplier Compliance Updates
Informative Alert
Ofgem confirms delay to MHHS
This Alert covers the details of Ofgem’s decision to delay the MHHS milestone 10 by 6.5 months, amongst other subsequent milestone adjustments.
Regulatory Change Alert
Ofgem consults on enacting 24/7 meter fault support for consumers
This Alert covers Ofgem’s proposal to enact an SLC which will require domestic suppliers to provide a 24/7 emergency service for consumers with meter faults that cause them to go off-supply.