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Helping suppliers understand their licence and compliance obligations through the lens of the customer journey, as well any additional requirements under different policy and regulatory schemes.

Regulatory Framework

Domestic Supply Activities

Non-Domestic Supply Activities

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Key Workstreams

Alerts

Resources

Energy Supplier Compliance Updates

Informative Alert
Ofgem publishes Forward Work Programme for 2025-26
This Alert covers Ofgem’s Forward Work Programme for the upcoming year, highlighting potential regulatory changes within the retail sector.

Regulatory Alert
Ofgem consults on introducing GSOP for smart meters
This Alert covers Ofgem’s proposals to introduce new GSOP applied to smart meters appointments, installation failures, investigating issues and meters not working in smart mode.