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Helping suppliers understand their licence and compliance obligations through the lens of the customer journey, as well any additional requirements under different policy and regulatory schemes.

Regulatory Framework

Domestic Supply Activities

Non-Domestic Supply Activities

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Key Workstreams

Alerts

Resources

Energy Supplier Compliance Updates

Quarterly Update
Ofgem consults on enacting 24/7 meter fault support for consumers
This Alert covers Ofgem’s proposal to enact an SLC which will require domestic suppliers to provide a 24/7 emergency service for consumers with meter faults that cause them to go off-supply.

Informative Alert
Ofgem confirms the BAT will be retained until March 2026
This Alert covers Ofgem’s decision to retain the ban on acquisition-only tariffs (BAT) and the market-wide derogation until March 2026..